Frequently Asked Questions
You upload your audio or video files on our transcription services page.
We get back to you with a quote.
We can sign a confidentiality agreement if needed.
You choose to make either full payment upfront, or half at the start and half upon project completion.
Every transcript is sent to your email address as soon as it is done.
You make the pending payment once you’ve received all files.
We send over the final “paid” invoice to you.
Several factors determine how long it will take for us to complete a project, such as:
Audio Quality: Difficult audio takes longer to transcribe. Which is why it’s a bit more expensive as well.
Audio Duration: Obviously it takes longer to transcribe longer projects.
Our Workload: If we’re handling too many projects at the same time, unfortunately your files will go in a queue.
However you can pay for RUSH transcription for your project to go on top of the queue, as explained on our transcription rates page.
PLEASE NOTE: It is rare that we’re ever hindered by backlog.
For a detailed breakdown, please visit our transcription rates page.
Type 1 Audio ($1.20 Per Minute): Clean, digital quality, no background disturbance, usually single speaker.
Type 2 Audio ($1.60 Per Minute): Analog, phone recording with moderate background or static noise. More than 2 speakers.
Type 3 Audio ($2.00 Per Minute): Recorded in a crowded area with heavy background noise and chatter. Main speaker barely audible.
Once you have a fair idea of what your recorded audio is like, you can calculate a rough estimate of how much your project will cost using the rate calculator on our transcription rates page.
We strive to always help people with in-depth, helpful guides on how they can save money on transcription. Whether they are our customers yet or not.
These guides contain extensively researched, proven strategies suggested by industry experts and used by our past and present customers.
Click on any one of the topics below to access actionable tips and tricks before you record your audio or video:
If required, we will sign an NDA (non-disclosure agreement).
All our employees, here and abroad are bound by confidentiality agreements written into their contracts.
Confidential work is assigned only to in-house transcribers and proofreaders using secure communication.
Any freelancer has to sign an NDA before accepting work from us as well.
All audio and video files are deleted from our hard drives once transcription is complete.
Transcripts will be kept in archives until client confirms they’ve received them.
And then deleted from our systems entirely within 2 weeks of confirmation.
We are based in the United Kingdom, with employees from all parts of the world.
We have transcribers and proofreaders based in the UK, USA, India, Phillippines, Australia, Kenya etc.
To achieve 99% accuracy on transcripts, we look for a mix of intelligence, aptitude for language, skill and experience.
And we don’t discriminate against the nationality of the person who has all of the qualities described above.
If there are no instructions from the client, by default we transcribe non-verbatim.
Which means we delete repeated words, filler words or verbal nods like “um, ah, you know, um hmm” etc. and clean up grammar.
However, if you require verbatim transcription, we do that too at no extra charge.